8 Good Reasons Why Managed IT Support Services Are Superior
Christopher Lentz | December 18, 2013 10:59 PM
Though managed IT support services have been offered for many, many years the term is often misunderstood and lumped in with IT consulting. While it is true that managed service providers(MSPs) do some consulting in their work with their clients, the majority of their function is far more advanced in technique and approach to common computer problems. Let's clear up the differences with our 10 Good Reasons to Switch to Managed IT Support Services.
Proactive Approach - The staple of the MSP is that it looks at trouble tickets and issues in a much more proactive manner. How do they do this? Each computer has a special agent software that returns loads of important data to the MSPs server. It then sends alerts, autofixes certain issues, and notifies the proper support team to address the issue.
Monthly Per Device - Another significant difference with the MSP is that it charges clients on a monthly basis for each device that is being managed. So if you have 10 desktops and 2 servers, you get charged for those and allotted a certain amount of time per machine to make repairs or troubleshoot. This keeps costs low for the regular, and necessary, maintenance of your desktops, laptops, and servers. Compare that to the $100 - $200 per hour that most IT consulting firms charge and you can already see a huge savings!
Regular Network Health Reports - There is an old saying "What gets measured, gets managed" and that certainly plays a role in the MSPs regular activities. Great MSPs provide their clients with regular network health reports so clients can see snapshots of how well their network, and their MSP, are performing! Really great MSPs sit down with their clients and explain these reports so that the client understands their meaning and their value.
24 x 7 x 365 Monitoring - MSPs know how important it is to have eyes and ears on every piece of equipment at their client sites. It's no surprise then that they have the ability to monitor devices 24 hours a day, 7 days a week, 365 days a year!
24 x 7 x 365 Automated Fixes - The power of the MSPs monitoring server is enhanced by its ability to complete automated tasks like disk cleanups, disk defrags, Microsoft Updates, antivirus/antimalware updates, and more. The days of a technician sitting at your machine are long gone!
Broader Skills for Less Money - One of the major advantages of hiring a managed IT support provider is their ability to provide a higher level of service for less. Most MSPs have technicians and engineers of varying specialized skills. Usually at least one for networking, one for desktops, and one for servers or perhaps a combo of all three.
Industry Best Practices - Any IT company can hire technicians to do the necessary work for their clients. What differentiates the MSPs is the following of industry best practices from vendors and from the service industry though ITIL, Microsoft, Cisco, and more. This ensures that major projects are completed correctly the first time around, instead of constantly having to go back over their work.
Certified Engineers and Technicians - We can't say it enough, certification is the definitive proof that a technician or engineer has what it takes to get the job done quickly and correctly. No sense in wasting time and money with unqualified IT support when the certified alternative is faster and cheaper!
For too long, IT support has been looked at as a bandage instead of what it truly could be...a solution, a real solution. If you think you can do without IT support, ask one of the 40% of businesses that failed after they lost data to a virus, disaster or other mishap what they think. You might just change your mind. Managed IT Support is cheaper than you think, but don't take our word for it...fill out our Managed IT Services calculator and find out for yourself!